Customer Success Associate (2+ YOE)
HSR Layout, Bengaluru | Full-time | Work from office, Monday–Friday | Competitive pay + ESOPs
About Scalio
Scalio is building an AI marketing companion for small businesses. More than 600,000 people have used Scalio, and thousands of new users sign up every day. Many are small-business owners who are new to AI, marketing software or technology itself.
When they get stuck, they need someone patient, resourceful and commercially aware, not a generic support response.
What you’ll do
- Speak with Scalio users every day across calls, chat and other support channels.
- Help new users understand the product and reach value quickly.
- Resolve product, payment and account-related questions.
- Explain unfamiliar concepts simply to customers who may not be comfortable with technology.
- Follow up with interested or inactive users and help them choose the right plan.
- Prevent avoidable churn by resolving concerns early.
- Identify recurring problems and communicate them clearly to the product team.
- Maintain accurate records of conversations, follow-ups and outcomes.
What we’re looking for
- 2+ years in customer success, inside sales, support or another customer-facing role.
- Prior sales experience and the confidence to ask for a conversion.
- Strong spoken and written English and Hindi.
- Patience, excellent listening and the ability to explain without jargon.
- Comfort handling high conversation volumes, follow-ups and difficult customers.
- Strong ownership: a ticket is not closed until the customer’s problem is genuinely resolved.
- Comfort working in a fast-changing startup where the product keeps evolving.
Fluency in Kannada, Tamil, Malayalam, Gujarati, Marathi or another Indian language is a strong advantage.
What to expect
This is an entirely customer-facing role, not back-office support. You’ll build trust, handle difficult conversations and help customers make decisions. What you hear will directly influence the product and customer experience.
You should care about customer outcomes, retention and conversions—not merely closing tickets.
We offer competitive compensation, meaningful ownership and ESOPs.
More about the team
This role is hosted on the company's careers site.